Nuttreatz

Website: www.nuttreatz.com

Overview

At Nuttreatz, customer satisfaction is our top priority. We strive to deliver fresh, high-quality fruits, vegetables, and flowers to your doorstep. However, if you are not fully satisfied with your order, we are here to help with a clear and transparent refund policy.

Refund Eligibility

You may be eligible for a full or partial refund under the following conditions:

• You received damaged or spoiled products.
• Items delivered were incorrect or missing.
• The order was canceled before dispatch.
• You reported a valid issue within 24 hours of delivery.

Time Frame for Reporting Issues

All refund requests must be raised within 24 hours of delivery. Please include:

• Order ID
• Photos (in case of damage or quality issues)
• A brief description of the problem

Send this information to: nuttreatz

Non-Refundable Items

We do not offer refunds for:

• Requests made after 24 hours of delivery
• Change of mind after delivery
• Delays caused due to incorrect address or absence at the delivery location

Refund Process

• Raise a Request via email or phone.
• Our team will verify your claim and communicate further.
• Upon approval, your refund will be processed within 5-7 working days to the original payment method.

Replacements

In some cases, we may offer a free replacement instead of a refund, depending on product availability and issue severity.

Upon approval, your replacement item will be delivered within 5 working days. You will receive a confirmation email with tracking details once it has been shipped.

Need Help?

If you have questions regarding our refund policy, please reach out:

Website: www.nuttreatz.com